This Privacy Policy describes how Velza (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from velza.in (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By accessing or using the Services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree, please refrain from using the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, legal obligations, or for other operational purposes. Updates will be posted on this page, along with the “Last updated” date. We encourage you to review this page periodically.
How We Collect and Use Your Personal Information
We collect personal information to provide and improve our Services, fulfill your orders, and comply with legal obligations. The type of information we collect and how we use it depends on how you interact with us.
What Personal Information We Collect
Information You Provide Directly
Contact details: Name, email, phone number, billing/shipping address.
Order details: Product purchases, payment confirmation, and return/exchange requests.
Account details: Username, password, and security questions (if applicable).
Shopping activity: Items viewed, added to the cart, or placed on a wishlist.
Customer support: Information shared in messages or queries.
Information We Collect Automatically (Cookies & Usage Data)
Device and browser details.
IP address and geolocation.
Interaction data (e.g., pages viewed, time spent on the Site).
Cookies: Used for personalization, analytics, and ad targeting. You can manage cookie preferences in your browser settings. Blocking cookies may impact the functionality of our Site.
Information from Third Parties
Payment processors (e.g., Razorpay, phonepay) to process payments securely.
Logistics providers to manage shipping and returns.
Analytics tools for tracking user interaction and behavior.
How We Use Your Personal Information
To Provide Services: Fulfilling orders, processing payments, managing accounts, and facilitating returns/exchanges.
To Improve Experiences: Enhancing our Site, tailoring services, and personalizing interactions.
For Marketing: Sending promotional emails, offers, and updates (you can unsubscribe anytime).
For Security: Detecting and preventing fraud, unauthorized access, or other malicious activities.
How We Share Your Information
We may share your information with third parties for legitimate purposes as outlined below:
Service Providers: Payment gateways, delivery partners, IT service providers, and analytics tools.
Business Partners: For marketing and improving our Site's user experience.
Legal Obligations: To comply with applicable laws, regulations, or court orders.
Corporate Transactions: In case of a merger, acquisition, or business transfer.
Cookies
We use cookies to:
Enhance the performance of our website.
Remember your preferences and improve functionality.
Conduct analytics to understand how users interact with our Site.
You can manage or block cookies in your browser settings, though this may limit certain features.
Your Rights and Choices
Depending on your location, you may have rights under applicable data protection laws, such as:
Access: Request details of the information we hold about you.
Correction: Update inaccurate or incomplete information.
Deletion: Request removal of your data (subject to legal requirements).
Portability: Obtain a copy of your data in a portable format.
Consent Withdrawal: Revoke any previously granted consent for data processing.
To exercise your rights, please contact us at velza.in@outlook.com.
We do not discriminate against users who choose to exercise their data rights.
User-Generated Content
If you post reviews or other content on our Site, this information may be publicly visible. Please avoid sharing sensitive personal details in these areas.
Third-Party Links
Our Site may contain links to external platforms or services. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective policies.
Children’s Privacy
Our Services are not intended for individuals under 16 years of age. We do not knowingly collect data from children. If you believe we have collected such data, contact us immediately at velza.in@outlook.com, and we will promptly delete it.
Data Security and Retention
While we employ reasonable security measures, no system is entirely foolproof. We recommend you protect your account credentials and avoid transmitting sensitive information via unsecured channels.
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal requirements.
International Users
By using our Site, you consent to the transfer, storage, and processing of your data outside your country, including in the United States. Data transfers comply with applicable legal safeguards.
Contact Us
For any questions, concerns, or complaints regarding this Privacy Policy or your personal information, please email us at:
Email: velza.in@outlook.com
We will respond promptly to resolve your queries.