At Velza, we strive to deliver your orders quickly and efficiently. Below are the details of our shipping policy, including processing times, shipping options, and costs.
- Order Processing Time
Order Confirmation: After placing your order, you will receive an email confirmation. Please allow up to 24 hours for order processing.
Production Time: As we use a print-on-demand service, please allow 2-5 business days for production before your order is shipped. - Shipping Options & Delivery Times
We offer the following shipping options:
Standard Shipping: Estimated delivery time is 5-10 business days after production.
Expedited Shipping: Estimated delivery time is 3-5 business days after production.
Express Shipping: Estimated delivery time is 1-3 business days after production.
Note: Delivery times are estimates and may vary due to factors beyond our control, such as customs processing, postal delays, or unforeseen circumstances.
- Shipping Costs
Shipping costs are calculated at checkout based on the size and weight of the order and the delivery destination.
We offer free standard shipping on orders over 599 within India. - Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use this tracking number to check the status of your delivery. - Address Changes
Please ensure the shipping address provided at checkout is accurate. We cannot be held responsible for orders shipped to incorrect addresses provided by customers.
If you need to change your shipping address, contact us immediately at velza.in@outlook.com. Address changes may not be possible after the order has been shipped. - Lost or Damaged Items
If your order is lost or arrives damaged, contact us at velza.in@outlook.com within 7 days of the estimated delivery date. We will work with you to resolve the issue promptly. - Contact Us
For any questions or concerns regarding shipping, feel free to reach out to us:
Email: velza.in@outlook.com