REFUND & RETURN POLICY

3. RETURNS & REFUNDS

We currently accept returns only for:

• Wrong product delivered
• Damaged product received
• Manufacturing defect

For eligible returns, the product must meet the conditions mentioned above.

Once the returned product reaches us, it will be inspected by our team. Refunds will be processed only after the product passes our quality inspection.

Refunds, where applicable, will be issued to the original payment method.

4. PRODUCTS NOT ELIGIBLE FOR RETURN OR EXCHANGE

The following products are not eligible for return or exchange:

• Products that have been worn, washed or used
• Products without original tags or packaging
• Products damaged after delivery due to customer handling
• Products with stains, odour or signs of washing
• Products that have been altered or modified

6. HOW TO REQUEST A RETURN OR EXCHANGE

To raise a return or exchange request, contact us through our customer support channel with:

• Order number
• Reason for return/exchange
• Photos or videos of the product, if applicable

Our team will review the request and provide further instructions.

7. RETURN SHIPPING CHARGES

For size exchanges or change-of-mind requests, applicable return and reshipping charges may be deducted from or collected from the customer.

For products that are damaged, defective or incorrectly delivered, VELZA will arrange the appropriate resolution after verification.

8. QUALITY CHECK

All returned products are subject to inspection. If a returned product does not meet our return conditions, the exchange/refund request may be rejected and the product may be sent back to the customer.